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Julian Rebello: Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Julian. Please give me a moment while I access your account.
Julian Rebello: I appreciate your patience.
Julian Rebello: I will certainly be glad to guide you to the right support.
Julian Rebello: I need to escalate this request to our Sales Department. I will transfer you to that support group. Do you have any further questions before I transfer you?
Matthew: How do you transfer me?
Matthew: Through chat?
Julian Rebello: Yes, please stay connected.
Julian Rebello: Again, my name is Julian. Thank you for chatting with Time Warner Cable. We value you as a customer and are here to assist you 24 hours a day, 7 days a week. If you would like to take a brief survey, please click on End Session and the survey will load.
Matthew: we really didn't do anything
Matthew: should I still take the survey?
Julian Rebello: Please wait while the problem is escalated to another analyst
Matthew: is that one of the survey questions?
Zach: Welcome to Time Warner Cable s SALES Chat; now featuring Roadrunner Mobile .
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My name is Zach. How may I assist you with your order?
Matthew: my parents are coming to town and my mom,dad, and cats want to watch more cable.
Matthew: I would like to increase my channels to include the animal networks
Zach: All right. I need your address related to the account please.
Matthew: *** Collington drive. They will be her tonight with all the cats.
Zach: Are you closer to Raleigh, Greensboro, Charlotte, or Wilmington?
Matthew: Greensboro I believe. 27302. My parents are coming from Rochester.
Matthew: I don't really care for the cable box though, the remote is hard for everyone to use
Matthew: Is that ok?
Zach: ok to upgrade your cable package it's normally an extra $30 a month before tax. I have you at just $27 a month after tax.
Zach: You can downgrade the cable back to local channels anytime.
Matthew: ok. are the animal channels included. My mom and the cats like to watch the animals
Matthew: ok what about the cable box?
Matthew: the remote is difficult to use
Zach: The cable box is required.
Matthew: my dad has fat fingers and Brixies paws are too big for the buttons too.
Matthew: Can I use our special remote?
Zach: You can program it so that your remote works.
Matthew: Ah nice.
Matthew: do you know if it's shark week?
Zach: This week, I am pretty sure no.
Zach: We can send the technician out there as soon as tomorrow.
Zach: We have a 3:30 to 5:30 time available.
Matthew: Good because socks gets scared and hides under the couch and is a pain to get her out.
Zach: Also, a 5:30 to 7:30 P.M. time is available.
Matthew: Ok. Will i have to put the cats in their carriers?
Zach: If you feel that they might not be friendly, then yes.
Matthew: 10 are pretty friendly but there are 5 that can be snipy
Matthew: I'll put those guys away
Matthew: Tomorrow will be fine
Zach: What's your best available contact phone number for the technician tomorrow?
Matthew: That's the home number
Zach: ok I'll put you in for 3:30-5:30 if that's ok?
Matthew: that's purrrfect.
Zach: ############# is the work order number.
Zach: You're all set!
Matthew: Thank you.
Zach: Thank you for allowing me to assist you on Time Warner Cable Sales Support. Have a nice week!